During the life of the tenancy your tenants and your property are the
responsibility of our Management Department who will deal with any queries
or problems that may arise. Personal attention to detail, however small
is the hallmark of Covehome’s service.
There is a great deal involved in Full Property Management – leaking
baths, broken slates, faulty washing machines and temperamental burglar
alarms – our management staff are available during normal office
hours and until 1.00 on Saturdays.
A 24 hour, 365 day a year number is available to deal with emergencies.
The problems are often simple and easily solved, occasionally more
serious, but they are handled efficiently and calmly, without leading
to further arguments between the parties. Costs are kept in check and
the landlord does not have to worry about the job being done thoroughly
and professionally – we always use approved tradesmen and craftsmen
who we know to be trustworthy and reliable and whose prices are constantly
monitored.
A Property Inspector will visit managed properties regularly and a
report will be sent to you including suggestions for repairs, replacements
and maintenance where appropriate. Our Management Department will oversee
major maintenance work that may be necessary and make any insurance
claims on your behalf.
Where a landlord lives locally and is able to maintain his property,
full management may not be required. We will follow our normal thorough
procedures in selecting a suitable tenant. Tenants will contact you
directly for all maintenance and general queries.
Wherever possible we request that rents are paid by standing order which,
via our on-line computer link to our banks, we are able to monitor receipt
of all in coming rents on a daily basis. This enables us to act quickly
in the event of any arrears on which prompt and appropriate action is
taken. Rents are processed quickly so that there is no delay in forwarding
your monies either directly into your own bank account or if you prefer,
by cheque. In either case you will receive from us a detailed statement.
In the event of late payment we act promptly and effectively. Although
we as agents are not liable for the rent our computerised accounts system
gives warning of any problem and this can be easily resolved by a friendly
reminder or telephone call. Should a serious problem arise and the landlord
has taken out Rent Protection insurance we will automatically, on the
landlord’s behalf, instruct solicitors appointed for the purpose.
Otherwise various courses of action are available and will be followed
through rigorously depending on the individual circumstances.
